Summit Racing....

[Cement Legs]

Im just curious if anyone here deals with Summit Racing for any of their parts. I've just tried talking to them about ordering some parts and I can't remember dealing with a more ignorant bunch of people! If you are calling and dont know exactly what you are looking for, in other words the call is not going to be a quick sale, they just hang up! I can't believe that a company with a name like theirs has survived with these types of people working for them. Anyway just venting in hopes that they dont get any business from the FSAE community.

[Cement Legs]

Im just curious if anyone here deals with Summit Racing for any of their parts. I've just tried talking to them about ordering some parts and I can't remember dealing with a more ignorant bunch of people! If you are calling and dont know exactly what you are looking for, in other words the call is not going to be a quick sale, they just hang up! I can't believe that a company with a name like theirs has survived with these types of people working for them. Anyway just venting in hopes that they dont get any business from the FSAE community.

[Marshall Grice]

so why did you call the order line if you didn't know what you wanted?

[Cement Legs]

Because their website says "not sure what you are looking for, call and speak to one of our friendly sales associates" LOL . I am over it now .... guess I was pretty mad at the time.... Customer service is golden and when find a company thats willing to looka after you and help you through problems thats worth far more than the 10 or 15 percent savings that another company is offering. http://fsae.com/groupee_common/emoticons/icon_biggrin.gif

[BadKarma]

It definitely depends on who answers the phone. The first time I called, I was blown away with the GOOD customer service. The C.S. guy and I had a good 5 minute conversation (about how underrated my 2nd-gen civic is http://fsae.com/groupee_common/emoticons/icon_smile.gif), even after he found my part. The next time I called, the new guy wasn't near as friendly.
my point is...don't buy from JCWhitney http://fsae.com/groupee_common/emoticons/icon_razz.gif